Refund Policy

1. Event Ticket Refunds

We understand that plans change. Our refund policy for event tickets is as follows:

No Refund Cases

• Refund requests made less than 3 days before the event (without documented emergency)
• No-shows or missed events
• Events that have already occurred
• Tickets transferred to another person (refunds go to original purchaser)

2. Membership Refunds

ICON memberships are annual subscriptions. Our refund policy for memberships is as follows:

• 30-Day Cooling-Off Period: New memberships may be refunded within 30 days of purchase if you have not used any member benefits
• Partial Refunds: After 30 days, memberships are non-refundable but can be cancelled for the next renewal cycle
• Family Membership: If a primary member cancels, associated family memberships will also be cancelled

3. Event Cancellations by ICON

If ICON cancels an event for any reason, you will receive:

• Full Refund: 100% of the ticket price, including any fees
• Automatic Processing: Refunds are processed automatically to the original payment method
• Timeline: Refunds typically appear in your account within 5-10 business days

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at communications@iconeedham.org
2. Include your order confirmation number or email address
3. Specify the event or membership for which you're requesting a refund
4. Provide a brief reason for your refund request
5. If requesting an emergency refund within 3 days of an event, include documentation

5. Refund Processing

Once your refund request is approved:

• Refunds are processed within 5-10 business days
• Refunds are issued to the original payment method used for purchase
• You will receive a confirmation email when the refund is processed
• Stripe processing fees are non-refundable

6. Special Circumstances

We may make exceptions to this policy in special circumstances, including but not limited to:

• Medical emergencies with documentation
• Family emergencies or bereavement
• Severe weather events affecting event attendance
• Other extenuating circumstances at ICON's discretion

7. Ticket Transfers

While we do not offer ticket transfers, you may request to transfer your ticket to another person by contacting us. This is subject to approval and may incur a small processing fee. Refunds are always issued to the original purchaser, not the ticket holder.

8. Contact Us

If you have questions about our refund policy or need to request a refund, please contact us at: communications@iconeedham.org